At Sports Apparel Store, we stand behind our athletic gear like a goalkeeper defends the net. If you’re not completely satisfied with your purchase, our flexible returns policy ensures you can shop with confidence.

Our Return Promise

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • In original condition (unworn, unwashed, with tags attached)
  • In original packaging
  • Accompanied by proof of purchase

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Face Masks (opened packaging)
  • Mouthguards (hygiene reasons)
  • Body Armour with signs of wear or use
  • Goalkeeper Gloves that have been used on the field

How to Return or Exchange

Follow these steps to process your return or exchange:

  1. Submit a Request: Email us at [email protected] with the subject “Return Request” and include:
    • Your order number
    • Item(s) you wish to return/exchange
    • Reason for return
  2. Wait for Approval: Our team will respond within 1 business day with return instructions
  3. Package Your Item: Securely pack the item in its original packaging
  4. Ship It Back: Send to our Indianapolis facility (return shipping at your expense unless the return is due to our error)
  5. Receive Refund/Exchange: Processing begins immediately upon receipt

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Body:
Dear Sports Apparel Store Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) for return: [Product Name, Size, Color]
Reason: [Please specify]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds process within 3-5 business days after we receive your return
  • Method: Refunds are issued to the original payment method (Visa, MasterCard, JCB, PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchange Process

For exchanges:

  • We’ll ship your replacement item once we receive the original
  • You’ll be responsible for shipping costs both ways unless the exchange is due to our error
  • If the new item costs more, we’ll invoice you for the difference

Return Shipping Address

Send returns to:

Sports Apparel Store Returns
2186 Clay Street
Indianapolis, IN 46202
USA

Performance Guarantee

We test our athletic gear to perform under pressure – just like you do on the field. If you receive a defective item, contact us immediately for a free return and replacement.

Questions? Our customer service team is ready to assist at [email protected].