Welcome to Sports Apparel Store’s FAQ section! We’ve compiled answers to the most common questions about our performance-driven athletic wear and services. Whether you’re a competitive athlete, coach, or sports enthusiast, find the information you need below.

Product Questions

Q: What types of sports apparel do you specialize in?
A: We specialize in performance-driven athletic wear including:
  • Goalkeeper-specific gear (GK bags, sticks, gloves)
  • Protective equipment (body armor, mouthguards)
  • Team uniforms and training wear for men, women, and juniors
  • Performance accessories (caps, face masks, hairbands)
  • Season-specific clothing (jackets, shorts, tops)
Our products are designed for athletes who demand quality and performance from their gear.
Q: Do you offer team customization for uniforms?
A: Currently, we offer standard team wear in our Mens, Junior, and GK categories, but we don’t provide custom printing services. All our team-style apparel is designed for optimal performance with moisture-wicking fabrics and ergonomic designs.
Q: How do I choose the right size for goalkeeper gloves?
A: Our goalkeeper gloves follow standard sizing based on hand measurements. Measure from the base of your palm to the tip of your middle finger and refer to our size chart (available on each product page). For competitive play, we recommend a snug fit for better ball control.

Ordering & Account

Q: How do I create an account?
A: During checkout, you’ll have the option to create an account by providing your email address and creating a password. Account benefits include:
  • Faster checkout
  • Order tracking
  • Exclusive offers for performance athletes
Q: Can I modify or cancel my order after placement?
A: Due to our fast 1-2 business day processing time, order modifications/cancellations must be requested immediately by emailing [email protected]. We’ll make every effort to accommodate your request if your order hasn’t entered processing.

Payment Options

Q: What payment methods do you accept?
A: We accept all major payment options for your convenience:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely encrypted for your protection.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard SSL encryption for all transactions. We never store your full payment details on our servers. You can shop with confidence knowing your information is protected.

Shipping & Delivery

Q: What are your shipping options and costs?
A: We offer two performance-driven shipping methods:
  1. Express Performance Delivery ($12.95 flat rate)
    • Via DHL or FedEx
    • 10-15 days after dispatch
    • Real-time tracking included
  2. Free Team-Style Shipping (orders over $50)
    • Via EMS
    • 15-25 days after dispatch
    • Basic tracking included
Q: Do you ship worldwide?
A: Yes! We ship globally from our Indianapolis headquarters, excluding some Asian and remote regions due to logistical constraints. During checkout, simply enter your address to confirm availability.
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with tracking information:
  • Express orders include real-time DHL/FedEx tracking
  • EMS orders include basic tracking numbers
You can also check your order status by logging into your account.

Returns & Exchanges

Q: What is your return policy?
A: We stand by our gear with a 15-Day Performance Promise:
  • Returns accepted within 15 days of delivery
  • Items must be unused with original tags
  • Contact us at [email protected] for return authorization
  • Customer covers return shipping unless item is faulty
Refunds are processed once we receive and inspect the returned items.
Q: How long do refunds take to process?
A: After we receive your return, please allow:
  • 3-5 business days for inspection
  • Additional 5-7 business days for the refund to reflect in your account
You’ll receive email confirmation at each stage of the process.
Q: What if I receive a damaged or incorrect item?
A: We apologize for any inconvenience! Email us immediately at [email protected] with:
  • Your order number
  • Photos of the issue
  • Preferred resolution (replacement or refund)
We’ll cover all return shipping costs for faulty items.

Additional Support

Q: How can I contact customer service?
A: Our Indianapolis-based team of sports enthusiasts is ready to help: We typically respond within 24 hours during business days.
Q: Do you offer bulk discounts for team orders?
A: Yes! While our website shows individual pricing, we’re happy to discuss team packages. Email us at [email protected] with:
  • Your team size
  • Items needed
  • Timeline
We’ll create a customized quote with potential savings.

Still have questions? Our team of athlete-staff understands your needs because we’re athletes too. Reach out anytime at [email protected] – we’re here to help you perform at your best!

The Athletic Clothing Pro Team
Performance Gear for Performance Athletes